Apple Updates iPad Lineup with new iPad mini and iPad Air

iPad mini lovers, rejoice! If you’ve been holding onto an aging iPad mini because of its small size, you’ll be happy to learn that Apple has at long last released a new 7.9-inch iPad mini with modern-day technologies. Joining it in the lineup is a new 10.5-inch iPad Air that turns out to be a retooled iPad Pro for a lot less money.

iPad mini Gains A12 Bionic Chip and Apple Pencil Support

It has been hard to recommend the iPad mini 4—last updated in September 2015—for several years now because its hardware was increasingly long in the tooth, and Apple hadn’t seemed enthused about updating it.

That has all changed with the fifth-generation iPad mini, which boasts the same speedy A12 Bionic chip that powers today’s iPhone XR, XS, and XS Max. It provides over three times the performance as the iPad mini 4’s A8 chip and graphics that are nine times faster. The other huge change is that the iPad mini now lets you use the $99 Apple Pencil for drawing, taking notes, and more. Note that the iPad mini supports only with the first-generation Apple Pencil, not the second-generation model that’s specific to last year’s iPad Pro models.

Another welcome, but less notable, changes include a screen that is 25% brighter, displays more colors, and supports Apple’s True Tone technology for matching the color temperature of the screen to the light in your surroundings. The Wi-Fi + Cellular model of the iPad mini also now supports faster gigabit-class LTE connections and the improved Bluetooth 5.0.

The basic specs of the rear-facing camera on the new iPad mini haven’t changed—it’s still an 8-megapixel camera—but it likely takes better photos and videos thanks to the A12 Bionic chip’s computational photography capabilities. Plus, the front-facing FaceTime HD camera can now capture 1080p video at 30 frames per second for better FaceTime calls.

You can order the iPad mini now in silver, space gray, and gold. For 64 GB of storage, a Wi-Fi–only model costs $399, whereas a 256 GB model is $549. Adding cellular connectivity bumps the prices to $529 and $679.

iPad Air Lowers the 10.5-inch iPad Pro Price with a Less-Capable Camera

Despite its name, the new 10.5-inch iPad Air has far more in common with the now-discontinued 10.5-inch iPad Pro from 2017 than it does with the 9.7-inch iPad Air 2 from 2014.

Apple has clearly taken the iPad Pro and modernized it with the current A12 Bionic chip, gigabit-class LTE, eSIM, and Bluetooth 5.0. But to cut $150 from the iPad Pro’s $649 starting price, Apple replaced the iPad Pro’s rear-facing camera with a less-capable model and traded the quad speaker system for stereo speakers. That’s not to say that the iPad Air’s rear-facing camera is a problem—it’s the same 8-megapixel camera as in the iPad mini—it’s just not at the level of the 12-megapixel camera that was in the 10.5-inch iPad Pro.

Like the old iPad Pro, the iPad Air supports the first-generation Apple Pencil and the original $159 Smart Keyboard (again, not the Smart Keyboard Folio for the 2018 iPad Pro models).

As with the iPad mini, Apple offers only two tiers of storage, 64 GB for $499 and 256 GB for $649, and the cellular option increases the pricing to $629 and $779. The color choices are again silver, space gray, and gold.

Other iPads

Apple’s slate of iPads makes a lot of sense now, with this new fifth-generation iPad mini and third-generation iPad Air joining the sixth-generation iPad and the 11-inch iPad Pro and third-generation 12.9-inch iPad Pro.

If you want small, get an iPad mini. If you want cheap, buy the iPad. If you’re looking for a bigger screen or Apple keyboard (the Smart Keyboard is excellent), go for the iPad Air. And if you have the budget, the 11-inch and 12.9-inch iPad Pro models are fabulous. Apple has a helpful online comparison tool, or feel free to ask us what we’d recommend for you.

Here’s How (and Why) to Get a Custom Email Address

Some facts about ourselves are difficult or impossible to change, but your email address doesn’t have to be one of them. Switching to a custom email address might seem overwhelming, and it will take some time, but it’s not that hard or expensive (and we’re always happy to help if you get stuck).

Why Consider Switching to a Custom Address?

Why would you want to take on such a task? Independence. If you’re using the email address that came from your Internet service provider, you could end up in an awkward situation if you have to move and switch ISPs. Any address that ends in @comcast.net, @anything.rr.com, @verizon.net, @earthlink.net, or the like could be problematic. You also don’t want to rely entirely on a work email address—there’s no guarantee that your employer will forward email for you indefinitely if you take a different job.

Also, an email address says something about you, much as a postal address does—there’s a difference between an address on Central Park versus one in the Bronx. If you’re not happy with what your email address implies, you might want to switch.

What can an email address reveal? Those with a free Juno, Hotmail, or Yahoo account likely signed up years ago and don’t take email very seriously. People who use an @icloud.com, @me.com, or @mac.com address are clearly Apple users, and those with an address ending in @live.com, @msn.com, or @outlook.com are probably Windows users. .edu addresses identify students, teachers, and school employees—but if you’re not one anymore, your email looks like you’re wearing a varsity jacket in your 40s. The big kahuna of email is Gmail, which boasts about 1.5 billion users worldwide now—as a result, using a Gmail address is fairly generic.

The ultimate in independence comes when you register your own domain name, which usually costs less than $20 per year at sites like 1&1 Ionos, Domain.com, easyDNS, Directnic, and Register.com. Then your address can be anything you want at your new custom domain, and you never again have to worry about being tied to your ISP or associated with a free email host.

How to Change to a Custom Address

Step 1: Register a new domain name. The hard part here is thinking of a name that hasn’t already been taken. It’s best to stick with the traditional top-level domains like .com, .net, and .org—if you get into the new ones like .beer (yes, that’s available), your email is a bit more likely to be marked as spam. Most domain registrars will also host your email for you, and if you go this route, you can skip Step 2.

Step 2: If you’re already using Gmail or another independent email provider that isn’t tied to your ISP, log in to your account at your domain registrar and configure it to forward all email to your existing email address. In this case, you can skip Steps 3 and 4.

However, if you aren’t happy with your current email provider, you’ll need to set up an account with a new one. There are lots, but many people use a paid email provider like FastMail or easyMail that usually charges less than $50 per year and supports multiple mailboxes. When you set up the account, you’ll need to create one or more new email addresses at the provider and configure MX (mail exchange) records with your domain registrar—the service will provide instructions for this.

Step 3: If you’re changing email providers as part of this process, you’ll need to configure Mail—or whatever email client you’re using—to connect to your new email account with the login credentials you set up. That’s not hard, but being able to send email that comes from your custom address can require some effort with the free email providers. Gmail provides instructions, and others that support this feature will as well. Unfortunately, iCloud won’t let you send email using a custom address.

Step 4: If you’re moving to a new email provider, you’ll need to forward your mail from your old provider to your new custom address. Most email providers and ISPs have a screen somewhere in the account settings of their Web sites that lets you enter a forwarding address.

Step 5: Tell your family, friends, and colleagues about your new email address, and update mailing lists and accounts at sites like Amazon that send you email. The forwarding you set up in the previous step will ensure you don’t miss anything during the transition, but remember that if you cancel your old ISP account, that forwarding may end immediately, so it’s important to start the process well in advance.

The details will vary depending on your choice of domain registrar and email provider, so again, if you would like additional recommendations or assistance in setting all this up, just let us know.

Collaborate with Colleagues in Pages, Numbers, and Keynote

We talked last month generally about real-time collaboration and why it’s so efficient and effective—see “Stop Mailing Files Around and Use Collaborative Apps.” Now we’re going to explain how to start collaborating in Apple’s iWork suite of apps: Pages, Numbers, and Keynote. Happily, the basics are similar in all three apps.

We’ll focus on the Mac versions here (make sure you have the latest updates!), but note that the iOS versions can participate as full-fledged collaboration citizens (Apple has more details). It’s even possible to use the iCloud versions of these apps for collaboration, but with some limitations (notably that Pages documents with tracked changes can only be viewed, not edited, in iCloud).

Invite Collaborators

Once you have a document you want to share, the first step is to invite your collaborators. Choose Share > Collaborate with Others, or click the Collaborate button in the toolbar.

The document must be stored in iCloud Drive (or the Box file sharing service), and the iWork apps will automatically move the file there if need be. To find the file later, choose Go > iCloud Drive in the Finder and look in the folder associated with the app you’re using.

Next, the app displays the Add People dialog, where you can choose with whom you’re going to share the document, how to send the invitation, and what permissions to set.

The Share Options are important. First, you can limit access to “Only people you invite” or “Anyone with the link.” With the former, the invitees must have iCloud accounts and be signed in. With the latter, you can share with anyone, even if they don’t use Apple devices.

Second, with the Permission menu, you can let collaborators make changes, or if you want them just to see the document, you can restrict them to View Only.

When you’re done, click Share to send the iCloud link via the specified channel (or copy it to the clipboard for sending in whatever way you prefer).

Accept an Invitation

When the recipient clicks the link or clicks Accept in a sharing notification, they get a dialog asking to open the document and telling them where it’s stored, in case they don’t want to work on it right away.

When they open the document, it will look and feel exactly like a normal document in Pages, Numbers, or Keynote.

For someone who isn’t an Apple user, clicking the iCloud URL will open the document in the Web version of the appropriate app on iCloud.com. They’ll need to enter a name to identify them in the document, after which they can work in the Web app.

Add and Change Data

For the most part, you can do anything in a shared document that you can do with a normal document. There a few general limitations, such as managing styles and working with media files over 50 MB, plus some app-specific restrictions, such as working with tables of contents in Pages, transposing tables in Numbers, and changing themes in Keynote. Apple has a full list.

While you’re working, you can see who else is in the document at the same time by clicking the Collaborate button and looking for a colored dot next to a person’s name.

You’ll see color-coded cursors, text, and object selections as other people work, but if that’s distracting, choose View > Hide Collaboration Activity.

It can be hard to be work in a document while seeing someone else making changes, so don’t be shy about hiding collaboration activity. Or, if you are actively working with someone on a particular part of the document, consider doing so while you can talk in person or on the phone.

Add Comments

Commenting is the big win for collaboration with remote colleagues—it can save a vast amount of time to discuss a particular aspect of a document in context. To add a comment, select some text or an object, and then choose Insert > Comment or click the Comment button on the toolbar. (The controls look a bit different in iOS; Apple explains the differences.)

Comments appear as color-coded selections, boxes, or in the case of Numbers, corner triangles in cells. If they’re in the way, you can hide them by choosing View > Comments > Hide Comments. Other commands in View > Comments let you easily navigate to next and previous comments so you don’t have to find them visually.

Other collaborators can click Reply to continue the conversation right within that comment. You can edit one of your comments at any time by clicking to the right of the timestamp and choosing Edit Comment (or Edit Reply). Once the discussion has been resolved, either the person who started the comment thread or the document owner can delete the comment thread by clicking Delete.

Track Changes

Tracking who made what changes to a document is available only in Pages, and it’s hugely helpful when you need editing. Only the document owner can enable the feature by choosing Edit > Track Changes, but once that’s done, the change tracking toolbar appears above the document with controls for navigating between comments and changes, buttons for accepting or rejecting changes, and a button for pausing change tracking. A pop-up menu at the right side lets you configure whether you want to see all changes, changes other than deletions (which is generally the best setting), or what the document will look like in the end. A left-hand sidebar lists all comments and changes—show it by choosing View > Show Comments & Changes Pane.

Anyone with edit access can accept or reject any particular change by clicking Accept or Reject in the Comments & Changes pane; you can also use the buttons in the change tracking toolbar to navigate from change to change, accepting and rejecting as you go. If there’s no need to deal with each change individually, use the pop-up menu’s commands to accept or reject all changes.

Needless to say, you can work on shared documents only when you’re online when you’re using the Mac or iOS version of an iWork app (if you try to edit while offline, the app will only let you edit a copy that is no longer shared). With any iCloud.com documents that you already have open, however, you can work offline, but your changes won’t appear to others until you reconnect.

When you’re done collaborating on a document, click the Collaborate button in the toolbar and then Stop Sharing (below left). Doing so immediately prevents others from making more changes and deletes the document from iCloud Drive on their devices (below right).

Simultaneous collaboration is wonderful when you’re working intensely with other people to develop a presentation, brainstorm budget estimates, or wordsmith a mission statement. In such situations, you’ll want to be able to talk at the same time. But for other sorts of projects, it’s also useful to allow people to collaborate when it’s convenient for them—the important thing is that everyone is working in the same document and can see each other’s changes and comments. If you rely on Apple’s iWork app for word processing, spreadsheets, or presentations, give their collaboration features a try!

Gone Phishing: Five Signs That Identify Scam Email Messages

A significant danger to businesses today is phishing—the act of forging email to fool someone into revealing login credentials, credit card numbers, or other sensitive information. Of course, phishing is a problem for individuals too, but attackers more frequently target businesses for the same reason as bank robber Willie Sutton’s apocryphal quote about why he robbed banks: “Because that’s where the money is.”

The other reason that businesses are hit more often is that they have multiple points of entry—an attacker doesn’t need to go after a technically savvy CEO when they can get in by fooling a low-level employee in accounting. So company-wide training in identifying phishing attempts is absolutely essential.

Here are some tips you can share about how to identify fraudulent email messages. If you’d like us to put together a comprehensive training plan for your company’s employees, get in touch.

Beware of email asking you to reveal information, click a link, or sign a document

The number one thing to watch out for is any email that asks you to do something that could reveal personal information, expose your login credentials, get you to sign a document online, or open an attachment that could install malware. Anytime you receive such a message out of the blue, get suspicious.

If you think the message might be legitimate, confirm the request “out of band,” which means using another form of communication. For instance, if an email message asks you to log in to your bank account “for verification,” call the bank using a phone number you get from its Web site, not one that’s in the email message, and ask to speak to an account manager or someone in security.

Beware of email from a sender you’ve never heard of before

This is the email equivalent of “stranger danger.” If you don’t know the sender of an email that’s asking you do something out of the ordinary, treat it with suspicion (and don’t do whatever it’s asking!). Of course, that doesn’t mean you should be entirely paranoid—business involves contact with unknown people who might become customers or partners, after all—but people who are new to you shouldn’t be asking for anything unusual.

Beware of email from large companies for whom you’re an anonymous customer

Attackers often forge email so it appears to come from a big company like Apple, Google, or PayPal. These companies are fully aware of the problem, and they never send email asking you to log in to your account, update your credit card information, or the like. (If a company did need you to do something along these lines, it would provide manual instructions so you could be sure you weren’t working on a forged Web site designed to steal your password.)

Since sample email from large companies is easy to come by, these phishing attacks can look a lot like legitimate email. Aside from the unusual call to action, though, they often aren’t quite right. If something seems off in an email from a big company, it probably is.

Beware of email from a trusted source that asks for sensitive information

The most dangerous form of this sort of attack is spear phishing, where an attacker targets you personally. A spear phishing attack involves email forged to look like it’s from a trusted source—your boss, a co-worker, your bank, or a big customer. (The attacker might even have taken over the sender’s account.) The email then requests that you do something that reveals sensitive information or worse. In one famous spear-phishing incident, employees of networking firm Ubiquiti Networks were fooled into wiring $46.7 million to accounts controlled by the attackers.

Beware of email that has numerous spelling and grammar mistakes

Many phishing attacks come from overseas, and attackers from other countries seldom write English correctly. So no matter who a message purports to come from, or what it’s asking you to do, if its spelling, grammar, and capitalization are atrocious, it’s probably fraudulent. (This is yet another reason why it’s important to write carefully when sending important email—if you’re sloppy, the recipient might think the message is fake.)

One of the best ways to train employees about the dangers of phishing is with security awareness testing, which involves sending your own phishing messages to employees and seeing who, if anyone, falls for it. Again, if you need help doing this, let us know.

How Free Up Space with iOS 12 on an iPhone or iPad

Little is more frustrating than running out of space your iPhone or iPad. In this article, I’ll explain how to free up space on your iPhone and iPad in iOS 12. You can’t take new photos, you can’t download new apps, some things may not work at all, and iOS will nag you repeatedly about how you can “manage” your storage in Settings. Luckily, over the past few versions of iOS, Apple has significantly improved the options for clearing unnecessary data from your device.

Storage Graph

To get started clearing space, go to Settings > iPhone/iPad Storage. At the top of the screen, a graph reveals where your space is going, such as Apps, Photos, Media, Messages, Mail, Books, iCloud Drive, and Other. You can’t do anything with the graph, but it will likely reveal the main culprits.

Recommendations

Next, iOS shows recommendations for quick ways to recover space. These vary based on how you use your device, so you will likely see other options here.

Some of the possibilities include:

  • Offload Unused Apps: This choice is particularly helpful if you download a lot of apps that you later stop using. Enable it, and iOS automatically recovers space from unused apps when you’re low on storage. Each of these apps remains on your Home screen with a little cloud icon next to it, and when you next tap the app to open it, iOS re-downloads the app from the App Store. You won’t lose any documents, data, or settings associated with an offloaded app.
  • Review Downloaded Videos: Some apps, like Netflix, can download videos for offline watching. That’s great for when you’re on a long flight, but if you forget to delete the videos, they can consume a lot of space. This option shows them to you and lets you swipe left on any one to delete it.
  • Review Large Attachments: Photos, videos, and other files sent to you in Messages can take up a lot of space. This recommendation reveals them and lets you swipe left to delete those you don’t need to keep.
  • “Recently Deleted” Album: When you delete photos in the Photos app, they go into the Recently Deleted album, where they’ll be deleted automatically after up to 40 days. This recommendation lets you remove those images right away.
  • Review Personal Videos: Shooting videos with your iPhone or iPad can guzzle storage, so this recommendation shows you the videos you’ve taken in case you don’t want to keep them.

iOS’s recommendations are quite good and may be all you need to clear space quickly. However, if you need to dig deeper, you can look at the usage of individual apps.

Individual App Usage

The third and final section of the iPhone/iPad Storage screen lists every app on your device, sorted by how much space it takes up. Along with the app’s name and how much space it consumes, iOS helpfully tells you the last time you used the app. You may even see “Never Used” for older apps that you’ve carried over from previous devices but haven’t opened on this one.

When you tap an app, iOS shows more information about how much space the app and its documents occupy, and lets you tap Offload App or Delete App to recover its space. For some apps, mostly those from Apple, like Music and Podcasts, iOS also shows the data stored by the app and lets you delete any individual item (swipe left).

Focus on the apps at the top of the list—the list is sorted by size—since it will be a lot easier to realize, for instance, that you’ve never used GarageBand and recover its 1.59 GB of space than to sort through a long list of apps and their data.

With all these the tools from Apple, you should have no trouble making space on your device for more photos, videos, and apps that you actually want to use.

Troubles with Messages? Read On for Ten Possible Solutions

Apple’s Messages app for iOS and macOS generally works well, but when it doesn’t, figuring out what’s wrong and how to fix it can take some doing. Here are a few of the most common solutions we’ve come across for problems with sending and receiving messages.

Help Android-switcher friends turn off iMessage

Do you have a friend who previously used an iPhone but later switched to an Android phone? People like that can confuse your copy of Messages, which doesn’t know if it should send to them via iMessage (no) or SMS (yes). If you text with someone in this situation, get them to deregister from iMessage.

Check device connectivity

If messages aren’t flowing when you think they should be, the first “is it plugged in?” thing to check is connectivity. Make sure that your iPhone has at least cellular service (for SMS) and cellular data (for iMessage) and that your iOS device isn’t in Airplane mode. In the case of a Mac, make sure it’s connected to your network.

Relaunch the Messages app

Force-quitting in iOS isn’t something you should do willy-nilly, since it slows down your device and hurts battery life, but it’s worth trying if Messages isn’t sending or receiving messages correctly. Double-press the Home button on Touch ID devices or swipe up and to the right from the bottom of the screen on Face ID devices, then swipe up on the Messages app thumbnail to force-quit it. On the Mac, just quit and relaunch Messages.

Toggle iMessage off and back on

Here’s an easy one. In iOS, go to Settings > Messages and turn the iMessage switch at the top off and back on. iMessage may take a minute or two to reactivate. On the Mac, go to Messages > Preferences > iMessage > Settings, uncheck Enable This Account, and then log in again.

Toggle Messages in iCloud off and back on

With the new Messages in iCloud feature, Apple syncs conversations through your iCloud account. If messages from one device aren’t showing up properly on another device, in iOS, go to Settings > Your Name > iCloud and turn Messages off and back on. On the Mac, go to Messages > Preferences > iMessage > Settings and uncheck and recheck Enable Messages in iCloud.

Verify your phone number and email addresses are correct in Messages settings

SMS relies on a phone number, and you can be contacted via iMessage via a phone number or email address. Make sure you can be reached at all the appropriate ones. In iOS, go to Settings > Messages > Send & Receive to check. On the Mac, look in Message > Preferences > iMessage > Settings.

If they’re not right, fix them in iOS in Settings > Passwords & Accounts > iCloud > Your Name > Contact Information, by tapping Edit in the Reachable At section. On the Mac, you add these addresses with the plus button in System Preferences > iCloud > Account Details > Contact.

Verify that SMS fallback is enabled

When you’re in an area with sketchy cell service, there may not be enough of a data connection for iMessage to work. In such a situation, SMS text messages are more likely to get through, but Messages will try to send to iMessage users via SMS only if you turn on Send as SMS in Settings > Messages.

Check text message forwarding settings

If you’re receiving SMS messages on your iPhone but not any of your other devices, make sure Text Message Forwarding is enabled for the relevant devices (they need to be signed in to the same iCloud account). On your iPhone, look in Settings > Messages > Text Message Forwarding.

When in doubt, restart

Restarting can resolve all manner of problems, so it’s always worth a try if all the settings and accounts are correct. On the Mac, of course, just choose Apple > Restart. For iOS devices with Touch ID, press and hold the top button until the Slide to Power Off slider appears. For those with Face ID, press and hold the side (iPhone) or top (iPad) button and one of the volume buttons until the slider appears.

Reset network settings in iOS

Finally, the most voodoo of the fixes we’ve seen work is to reset network settings in iOS. You don’t want to start with this option because doing so also resets Wi-Fi networks and passwords, cellular settings, and VPN settings. But if all else fails, go to Settings > General > Reset > Reset Network Settings.

If none of these techniques fix your problem, let us know and we’ll see what we can do to help!

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