Follow These Steps To Repurpose An Old Mac & Prep It for Its New Life

If a new Mac has recently arrived in your life, it may be time to repurpose and hand your old Mac down to a friend or family member, pass it on to a coworker, or bring it back to iStore for recycling. Here’s what to do.

Backup

Before anything else, make a backup, just in case. Do this even if you’ve already migrated your data to your new Mac, since it’s possible that data could have been corrupted during the transfer without you realizing. At a minimum, update your old Mac’s Time Machine backup by clicking the Time Machine icon in the menu bar, and choosing Back Up Now. For extra safety, consider using an app like Carbon Copy Cloner or SuperDuper to make a bootable duplicate that will be easier to navigate if you need to recover a file.

Deauthorize iTunes and Other Apps

It’s uncommon for apps to have licensing schemes that are tied to your Mac’s hardware these days, but if you have any, such as those from Adobe, be sure to deauthorize or deactivate them.

However, there is one app that most people will need to deauthorize: iTunes. That’s because Apple allows you to play content purchased from iTunes only on up to five computers associated with your Apple ID, so be sure to deauthorize Macs that you won’t use again before passing them on.

To do this, open iTunes and choose Account > Authorizations > Deauthorize This Computer. Enter your Apple ID credentials when prompted.

If you’ve forgotten to do this, you can deauthorize all your computers once per year (and then add back those you still have). To do this in iTunes, choose Account > View My Account, and in the Apple ID Summary next to Computer Authorizations, click Deauthorize All.

Sign Out of iCloud

Next, you should sign out of iCloud to remove any connection between your iCloud account and the old Mac. Doing so disconnects the Mac from synchronization of your iCloud data.

To do this, open System Preferences > iCloud, and click the Sign Out button. If you’ve been syncing via iCloud Drive, Calendar, Contacts, Reminders, and so on, the Mac will ask if you want to keep the data on the Mac or delete it. Don’t bother deleting it since you’ll erase the Mac’s drive in a future step.

Sign Out of iMessage

Much as with iCloud, you should sign out of your iMessage account, at least if your Mac is running OS X 10.8 Mountain Lion or later. To do this, open Messages and choose Messages > Preferences > Accounts. Select your iMessage account and click Sign Out. (In 10.14 Mojave, instead of clicking Accounts in the toolbar, click iMessage.)

Unpair Bluetooth Devices

If you’re giving your Mac to another user along with its Bluetooth devices, such as a wireless keyboard and trackpad, you don’t need to do anything with them. However, if you plan to hang on to your Bluetooth devices and use them with another Mac, you should unpair them. That’s especially true if someone else in your home or office will be using the old Mac, since the device might end up working on multiple Macs, which could cause confusion.

Before you unpair a wireless keyboard and mouse or trackpad, however, make sure you have a wired keyboard and pointing device available, since you won’t be able to erase the drive and reinstall macOS without them. If you lack wired alternatives, don’t unpair your keyboard and pointing device.

To unpair Bluetooth devices, open System Preferences > Bluetooth, and in the list of devices either hover over a device or select it. Then click the X button to the right. When prompted, click Remove.

Erase the Drive and Reinstall macOS

Here’s the most important step—erasing the Mac’s drive. After all, you don’t want the next user to be able to access all your photos, documents, email, and more. Luckily, this is easy to do.

First, start up from macOS Recovery by holding down Command-R while the Mac boots. In the macOS Utilities window that appears, select Disk Utility and click Continue.

In Disk Utility, select the internal drive, click Erase in the toolbar, and in the dialog that appears, enter a new name, choose a format, and choose GUID Partition Map for the scheme. For the format, stick with the default, since the macOS installer will convert it later if necessary. Quit Disk Utility when you’re done.

Once the drive is erased, you’ll be returned to the macOS Utilities window, where you can select Reinstall macOS (or Reinstall OS X, if it’s an older Mac) and click Continue. Obviously, if you’re sending it back to Apple for recycling, there’s no reason to do this.

The installation process takes time, and when it’s done, the Mac will restart into the setup assistant. Press Command-Q at the Welcome screen to shut down. When the new user starts the Mac up again, they’ll be able to continue with the setup process. That’s it—now you’re ready to give the Mac to its next user.

iOS 12 Supports Password Managers for Faster Password Filling

For security reasons, we always recommend that you use a password manager like 1Password or LastPass to generate, store, and enter strong passwords in your Web browser. We hope you’ve been doing that because iOS 12 has a fabulous new feature that lets you enter passwords from third-party password managers in addition to iCloud Keychain. It makes logging in to Web sites—and iOS apps!—vastly easier than before.

Set Up AutoFill

To begin, you need to enable the feature. Go to Settings > Passwords & Accounts > AutoFill Passwords. Tap the AutoFill Passwords switch to turn the feature on, and select your password manager in the list below.

Two notes. First, the iOS app for your password manager must be installed for it to appear in the list. Second, although you can also allow iCloud Keychain to fill passwords, it’s not worth the extra confusion unless you have a lot of passwords stored only in iCloud Keychain.

Log In to a Web Site in Safari

Now it’s time to try the feature. Navigate to a Web site where you need to log in, and for which your password manager has stored your credentials. Then follow these steps:

  1. Tap in the username or password field.
  2. iOS 12 consults your password manager, and if it finds a username/password pair that matches the domain of the site, it displays the username for the site in a blue button or in the QuickType bar above the keyboard. Tap it, and unlock the password manager using your password, Touch ID, or Face ID. iOS fills in your credentials.
  3. Tap to continue the login process.

If you have multiple accounts for the same site, you may see several of them in the QuickType bar, but if the one you want doesn’t appear, or if none appear, tap the key icon to see all available passwords. If none are right even still, tap the name of your password manager at the bottom of the list to open and search it manually.

Log In to an App

The process of logging in to an app is often similar to logging in to a Web site, as with the Dropbox and Netflix apps, but iOS 12 doesn’t know how to match every app with an associated account in your password manager. For an app that iOS 12 can’t identify, like the Pixabay app, follow these steps instead:

  1. Tap in the username or password field.
  2. In the QuickType bar, tap the key icon to open your password manager.
  3. If necessary, unlock it with your password, Touch ID, or Face ID.
  4. Search in the password manager for the associated account.
  5. Tap the account to autofill it in the app’s login fields.

Password Manager Limitations

As welcome as iOS 12’s new support for password managers is, it’s lacking in two important ways:

  • The autofill integration is limited to usernames and passwords, so if a site requires an additional field for login, you’ll have to enter that information manually. Similarly, it won’t enter credit card numbers or other information the password manager can autofill when used on a Mac.
  • The password manager can’t automatically create new accounts or generate new passwords, as all password managers can do on the Mac. You can do both manually, but the process is so clumsy that it may be easier to wait and do it on a Mac later, or use an easily typed password temporarily until you can change it to something stronger on your Mac later.

Despite these annoyances, iOS 12’s support for third-party password managers is a huge step forward for anyone who wants quick access to the same login credentials on an iPhone or iPad.

What To Do if You Get Blackmail Spam Containing an Old Password

Have you gotten an email message whose Subject line says something like “Change your password immediately! Your account has been hacked.”? If not, it may be only a matter of time before you do. It’s a scary message, especially because it contains one of your passwords, some threats, and a demand for money. Worse, the password is likely one you’ve used in the past—how could the hacker have discovered it? Has your Mac really been taken over?

Relax. There’s nothing to worry about.

This “blackmail spam” has been making the rounds on the Internet recently—we’ve heard from several clients who have received it, and we’ve gotten copies too. The message purports to be from a hacker who has taken over your Mac and installed spyware that has recorded you visiting Web sites that aren’t exactly G-rated. The hacker also claims to have used your Mac’s camera to photograph you while you’re browsing said non-G-rated sites and threatens to share those pictures with your contacts and erase your drive unless you pay a ransom using Bitcoin.

This blackmail spam has raised so many pulses because it backs up its claims by showing a password that you’ve used in the past. Hopefully, it’s not one that you’re still using, because it was extracted from one of the hundreds of password breaches that have occurred over the past decade. Impacted Web sites include big names such as Yahoo, LinkedIn, Adobe, Dropbox, Disqus, and Tumblr—thieves have collectively stolen over 5.5 billion accounts. It’s all too likely that some old password of yours was caught up in one of those thefts.

Concerning as the message sounds, all the details other than your email address and password are completely fabricated. Your Mac has not been hacked. There is no malware spying on your every move. No pictures of you have been uploaded to a remote server. Your hard drive will not be erased. In short, you have nothing to worry about, and you should just mark the message as spam.

However, if you’re still using the password that appeared in the message, that is cause for concern. It means that any automated hacking software could break into the associated account, and it must be a weak password if the bad guys were able to decrypt it from the stolen password files. Go to Have I Been Pwned and search for your email address. If it shows up for any breaches, make sure you’ve changed your password for those accounts.

As always, we recommend that you create a strong, unique password for each of your Web accounts. The easiest way to do this is to rely on a password manager like 1Password or LastPass to generate a random password. Then, when you want to go back to that site, the password manager can log you in automatically. It’s easier and more secure.

If you’re still concerned about your passwords, call us and we can help you get started with stronger security practices.

Get Stacked: Reduce Icon Clutter in Mojave with New Desktop Stacks

Desktop Stacks are a new way to reduce icon clutter in macOS Mojave 10.14. There are three types of people in this world: those who keep their Mac Desktop organized, those who don’t and don’t care, and those who don’t but wish they could. If you’re sitting on the Group #3 bench–you have oodles of icons scattered willy-nilly`around your Desktop, and it bugs the bejeebers out of you—macOS 10.14 Mojave might have the solution: Stacks.

Apple has used the term “Stack” before, and still does, in relation to how the icons of folders in the Dock display, either as normal folders or as a stack of icons with the first on top. Mojave’s new Stacks feature brings that visual approach to the Desktop, organizing icon clutter into neat stacks that you can expand and collapse with a click, working with the revealed icons just as you’ve always done.

In the Finder, the best way to invoke Stacks is by Control-clicking the Desktop and choosing Use Stacks from the contextual menu (below left). If you first click the Desktop, you can also find the commands for Stacks in the View menu: Use Stacks and Group Stacks By. Lastly, if you open the View Options window by Control-clicking the Desktop and choosing Show View Options, you can work with Stacks by choosing from the Stack By pop-up menu (below right).

Regardless, when you invoke Stacks, the Finder promptly collects all like icons—even new files, as you create them—together into one or more stacks of icons. Click once on a stack to reveal its contents below. Click again to collapse the revealed icons back into the stack. If you open multiple stacks at once, each subsequent stack takes over a spot at the top of the screen and expands down. If you don’t show disks on your Desktop, you can get a nice columnar view of what’s on your Desktop.

How does Stacks figure out which files are alike? You determine that by Control-clicking the Desktop and choosing from the Group Stacks By menu. You can create three basic types of stacks:

  • Kind: These stacks are named for the type of file they contain, such as Documents, PDF Documents, Movies, Images, Screenshots, etc.
  • Date: With date-based collections, each stack’s name and contents depend on what date ranges make sense, such as Today, Previous 7 Days, Previous 30 Days, October, 2017, and so on. The date groupings can key off the date added, last opened, last modified, or created.
  • Finder tags: Tag-based stacks are useful only if you regularly assign tags to all your files.

We expect that grouping stacks by kind will work best for most people, with a few chronologically inclined folks opting for one of the date options.

How can you control the order of the files within a stack? That’s trickier. Control-click the Desktop, choose Show View Options, and in the View Options window, choose from the Sort By pop-up menu. We’re partial to Name (for an alphabetical list) and Last Modified (to put the most recent file you’ve touched on top), but see what works for you.

The main problem with Stacks is that it eliminates any spatial memorization you might have relied on to find icons on your Desktop. You might be able to identify the document you’re looking for by its icon, but exactly where that icon appears when you expand its stack depends on what other stacks are open or closed, what other files are in the stack, and how the stack is sorted. So if your Desktop is a mess, but you know to look in the lower-left corner for the files you’re working with, Stacks may irritate you.

Luckily, you can give Stacks a try without permanently rearranging your Desktop. Just invoke it—the Command-Control-0 (zero) keyboard shortcut can be handy here—and try Stacks. If you don’t like it, another press on Command-Control-0 puts things back the way they were, with no harm done. (The only exception is that if you sort your Desktop, switching in and out of Stacks removes your Sort By setting.)

Stacks may not be ideal for everyone, but many people whose Desktops are obscured by icons will appreciate how it cleans things up instantly and keeps everything neat and tidy.

How to Tell If You Should Get a New iPhone Battery before 2019

Are you happy with your iPhone’s battery life? If your iPhone regularly ends up in Low Power Mode or doesn’t always make it to the end of the day without extra juice, read on to learn how to determine when it’s time for a new battery.

It may be important to get to this soon because people with an iPhone 6, SE, 6s, 7, 8, or X can likely get Apple to replace the battery for just $29 through December 31st, 2018—the price will go up in 2019. (The cost is $79 for even older iPhones; non-Apple repair shops may be less expensive, but it’s generally better to stick with Apple’s parts and service providers.) That $29 price is thanks to a discount program Apple instituted in January 2018 as an apology for silently reducing the performance of the iPhone 6 and later in an effort to prevent them from shutting down due to weak batteries. See Apple’s A Message to Our Customers about iPhone Batteries and Performance for details.

Here are the top three signs that you need a new battery right away.

1. Your iPhone Is Bulging

This one is obvious and possibly dangerous. If the lithium-ion battery in your iPhone is defective or damaged, it can swell due to outgassing or other chemical reactions. In the worst case, a swollen battery can catch fire or explode—it’s why airlines are concerned about batteries in luggage.

If you notice your iPhone is swelling, you need to deal with it immediately. Power it off and place it in a fireproof container. Then take it to a repair professional or an Apple store right away, or call us for advice on how best to proceed.

2. Your Older iPhone Has Lousy Battery Life or Shuts Down Unexpectedly

Generally speaking, iPhone batteries last a few years without losing too much capacity. However, if your iPhone’s battery drains well before the end of the day, or if it shuts off unexpectedly, that’s a sign that you may need to replace the battery.

Before you do that, go to Settings > Battery and look at battery usage by app, which shows which apps have consumed the most power for the last 24 hours or the last 10 days. Tap Show Activity to see how many minutes the app was in use.

If anything near the top of that list seems odd—it’s not an app you use much or its background activity is excessive—consider force-quitting the app. (Open the app switcher by double-pressing the Home button on a Touch ID iPhone or swiping up and slightly right on a Face ID iPhone, then swipe up on the app’s thumbnail.) You might also disable that app’s switch in Settings > General > Background App Refresh.

But if your iPhone is more than a few years old, it’s probably time for a new battery. Batteries are consumable items, and Apple designs the iPhone to retain up to 80% of its original capacity after 500 complete charge cycles (from 0% to 100%, even if that comes over the course of several charging sessions). Don’t suffer with a weak battery—just get it replaced.

3. An iPhone 6 or Later Feels Sluggish

Starting with iOS 10.2.1, Apple changed things so the iPhone 6 and later would reduce performance to avoid peak power demands that could overwhelm an older battery and cause the iPhone to shut down unexpectedly. Not shutting down is good, but reducing performance is bad.

So if you have an iPhone 6 or later that feels poky, it may be iOS throttling performance to work around a weak battery. With iOS 11.3 or later on these iPhone models, you can go to Settings > Battery > Battery Health to learn more about your battery. iOS displays your maximum battery capacity and, under Peak Performance Capability, tells you if it has enabled performance management to avoid shutdowns. That’s a hint you need a new battery, and we’d be concerned about any maximum capacity under 90%.

iOS lets you disable performance management to avoid the throttling, but it’s nuts to do that and risk unexpected shutdowns. Just replace the battery and your performance will return to normal.

Apple will replace an iPhone battery for free under warranty only if its maximum capacity is under 80% and it has had fewer than 500 charge cycles. However, as previously noted, the company will replace an out-of-warranty battery in the iPhone 6 and later for $29 (plus $6.95 if shipping is required) through the end of 2018, so it’s worth taking advantage of the deal this month. In 2019, the price will go up to $49 for most iPhones and $69 for the iPhone X.

So hey, don’t suffer from an iPhone that’s working poorly due to the battery! Schedule an appointment with us today to get your iPhone battery replaced before the price goes up in 2019. You can schedule an appointment with us here.

Why Should You Work with an Apple Professional?

Potential clients sometimes ask why they should work with us instead of solving their own problems or hiring an employee to manage their IT infrastructure. It’s a fair question, and we’re happy to answer it in more detail if you want to chat. But here are a few of the reasons why working with an Apple professional is the right decision. All these revolve around the fact that we’ve been investigating and fixing tech problems for a long time, we’re constantly working to stay up with the latest changes, and we’re good at what we do.

Save Time

The biggest reason to hire an expert to solve your problems is that we can save you time. If you’re an individual, it’s time you can spend on your real job, with your family, or on your hobbies. For companies, it’s time you aren’t taking away from your firm’s line of business.

Aside from the fact that we’ll be doing the work to fix your Mac or get your network operational instead of you or one of your employees doing it, we’ll probably be able to finish more quickly than someone who’s not steeped in the field. Would you prefer to spend hours on something that would take us half the time?

Save Money

As an individual, it might seem counterintuitive that paying us will save you money, but it’s often true. If you buy the wrong hardware or software, that’s a waste of money that could be avoided with our advice ahead of time. For instance, no matter how many ads you see, never get suckered into buying MacKeeper.

For companies, the financial savings are more obvious. Most companies don’t have extra employees just waiting to solve tech problems, and hiring a dedicated IT staff will cost vastly more in salary, benefits, and overhead than outsourcing to us.

Reduce Downtime

It’s easy for businesses to understand the importance of avoiding downtime. If your phone system is down, customers can’t call. If your point-of-sale database gets corrupted, you can’t take orders until the backup has been restored. And so on—the point of working with a top-notch Apple professional is that we can help you avoid problems that would cause downtime, and if catastrophe does strike, get you up and running as soon as possible.

Individuals might say they’re not too worried about downtime, but how long could you go without being able to send or receive email if Mail’s settings get wonky? Or what would your family think about not having Internet access while you back out of a bad firmware upgrade to your router?

Avoid Incorrect Information

Google is a godsend for figuring out weird problems, but it can also lead less experienced people down dead-end paths. If you don’t have years of experience, it’s easy to find a Web page or YouTube video that sounds helpful but makes the problem worse.

For instance, lots of Web articles have advised force-quitting iOS apps to increase battery life, improve performance, and more. Unfortunately, that advice is wrong—force-quitting apps generally hurts battery life and reduces performance. Only force-quit an app when it’s misbehaving badly or not responding at all. Ask us before assuming something you’ve read online is helpful or even correct.

Benefit from the Big Picture View

Because we live and breathe technology, we have a broad and current view of what’s happening both in the industry and with our other clients. We know what new products or services might be the best solution to any given problem, and we can take advantage of our experience with one client to help another.

For example, Apple has officially discontinued its AirPort line of Wi-Fi routers, so we’ve been comparing mesh networking alternatives, including Eero, Plume, Orbi, AmpliFi, Velop, and more. If you’re using an AirPort base station now, ask us which alternative makes the most sense for your installation.

More specifically, because we put the time into understanding your personal or corporate technology footprint, we can use our experience to ensure that everything we recommend will work well together. If you’re buying into HomeKit automation in a big way, for instance, you should stick with Apple’s HomePod smart speaker rather than competing products from Amazon and Google.

We hope we haven’t come off as cocky here—we’re certainly not perfect. But we are good at what we do, and we’re confident that we can help solve any technical problems you may have.

Subscribe To Our Newsletter
Join our mailing list to receive the latest news and special offers from our team.

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and special offers from our team.

You have Successfully Subscribed!

Pin It on Pinterest