Frequently Asked Questions
Why buy from iStore?
- We can sell, warranty and repair almost anything made by Apple
- You don’t need an appointment
- Most repairs are completed in just a day or two
- We offer individual training sessions
- Buying local helps all of us and strengthens our local economy
Are you an Apple Store?
Do you replace broken iPhone screens?
*iPhones dropped off after 4pm may not be available until the following business day.
Before your appointment:
1.) Know your Apple ID– visit iforgot.apple.com to reset if needed.
2.) Check warranty status–visit checkcoverage.apple.com to know if you are still covered under warranty.
3.) Be sure to back up your iPhone before coming in for service. Details can be found here.
Do I need an appointment ?
We reccommend that you schedule an appointment to receive faster service, but do not require appointments. We accept walk-in repairs for iPhones Monday through Friday only. We do not perform iPhone repairs on weekends. You can drop off an iPhone on the Weekend but our Technicians work Monday-Friday only. As we do not accept appointments and repairs are done on a first come first served basis you may have to wait for your repair the longest current expected wait time is under 4 hours, unless brohht in after 4p.m. *Same-day service is available for iPhone 6s or newer models Monday through Friday only.
All iPhone walk-in repairs are done on a first come first come first served basis Monday through Friday. Appointment repairs take first priority and walk-ins will be worked in as available after scheduled appointments. No iPhone repairs are performed on the weekends.
How are you different from an Apple Store?
- You don’t need an appointment – just come on in, and we’ll take care of you, without having to wait in line
- Convenient Downtown Greenville location in the Bank of America Building
- iStore is a locally owned business that is 100% committed to Upstate South Carolina
- Buying local means that more of your money stays in our local economy
Where is your store and when is it open?
Do you sell CTO (Configured To Order) Macs?
Are your prices the same as the Apple Store?
Am I covered under warranty or AppleCare? Check your Warranty Coverage
What is an Apple Premium Service Provider?
Apple certifies all Apple Authorized Service Providers to deliver service with the highest standards in the industry, so you get the same professionalism and quality of repair you’d expect from Apple.
• We are trained by Apple, use genuine parts and honor Apple’s warranty.
• We offer face-to-face technical support and hardware troubleshooting in your community.
• We meet and exceed Apple’s service goals and must pass annual certification. Apple regularly audits metrics like repair time and customer satisfaction.
Can I check my Repair Status online?
How long will it take to repair my Mac?
Is there a possiblilty that I will lose any data during repair?
Can you upgrade my Mac?
Can I ship you my computer for service?
Can you ship my computer to me when service is completed?
Will you be able to service my computer while I wait?
What if I want to replace my computer instead of repair it?
Can I get a loaner phone while my phone is being repaired?
We do offer iPhones to rent if you do not qualify for a loaner iPhone for a fee, Loaners require a valid Credit Card for a security deposit while your iPhone is in for repair.
Do I need an appointment to get my iPhone serviced?
Can I buy an Apple Service Part from you and install it myself?
Do you repair iPad screens?
Can I get a part that I purchased installed at iStore?
Do you work on Vintage and/or Obsolete Macs?
Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from Apple or Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.
My Mac is out of warranty, what will it cost to repair it?
My hard drive has failed. Can you Recover my Data?
What does Data Recovery cost?
What products can I trade in?
How does your trade-in program work?
How do I get paid for your trade-in program?
What if I come into iStore and the amount changes for my trade-in?
What can I use my iStore gift card from my trade-in for?
Who is eligible to trade-in technology products at iStore?
What happens to my data that’s on a device I trade-in?
Can I recycle my Apple device at iStore?
Where can I find the manual for my Apple device?
New to Mac – support.apple.com/explore/new-to-mac
General Manual – Finder… Help… Mac Help
Mac Pages Manual – help.apple.com/pages/mac
Mac Numbers Manual – help.apple.com/numbers/mac
Mac Keynote Manual – help.apple.com/keynote/mac
Mac iMovie Manual – help.apple.com/imovie/mac
Mac Garageband Manual – help.apple.com/garageband/mac
Mac iTunes Manual – http://help.apple.com/itunes/mac
Mac Final Cut Pro X Manual – http://help.apple.com/finalcutpro/
Mac Logic Pro X Manual – http://help.apple.com/logicpro/
Mac iBooks Author Manual – http://help.apple.com/ibooksauthor
iPad General Manual – help.apple.com/ipad
iPad Photos Manual – part of the general manual above
iPad Pages Manual – help.apple.com/pages/ipad/
iPad Numbers Manual – help.apple.com/numbers/ipad/
iPad Keynote Manual – help.apple.com/keynote/ipad/
iPad Garageband Manual – help.apple.com/garageband/ipad/
iPad iMovie Manual – help.apple.com/imovie/ipad/
iPhone General Manual – help.apple.com/iphone
iPhone Photos Manual – part of the general manual above
iPhone Pages Manual – help.apple.com/pages/iphone/
iPhone Numbers Manual – help.apple.com/numbers/iphone/
iPhone Keynote Manual – help.apple.com/keynote/iphone/
iPhone Garageband Manual – help.apple.com/garageband/iphone/
iPhone iMovie Manual – help.apple.com/imovie/iphone/
iCloud for macOS and iOS
101 N. Main St. Ste. I Greenville, SC 29601-4841
Phone: 864-236-8383 Fax: 864-236-8504