Terms & Conditions

Privacy Policy

iStore takes your privacy very seriously. Our privacy commitments are fundamental to the way we do business every day. This applies to the information you voluntarily provide to us and applies to everyone who has a relationship with iStore – including customers, vendors, job applicants, employees, and web site visitors.


As part of our business, we obtain certain personal information from you in order to provide a product or service to you, or consider you for employment. This information may include that which we receive from you on credit applications, job applications, insurance or other applications, and background check or drug test consent forms. The information collected may include, but is not limited to, financial information, social security numbers, driver’s licenses, addresses, and medical information.

Do Not Track: Do Not Track (DNT) is a privacy preference that users can set in their web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and, therefore, iStore does not recognize DNT.


We will not sell your personal information to anyone, for any purpose. We do not disclose nonpublic personal information to anyone, except as permitted by law and for legitimate business purposes. The limited circumstances under which we are permitted by law to disclose personal information include: information necessary to service or process a product or service that you requested or authorized; to your legal representative; in response to a subpoena; to comply with federal, state, or local laws; and to protect against fraud. We are also permitted to disclose information to companies that perform services for us and with whom we have a non-disclosure agreement. For instance, we may have service providers with whom we contract certain financial services or that store files.


To protect your privacy, we collect only relevant information and make every effort to keep personal information safe. All of our employees and contractors are required to respect your privacy. We do not provide access to any employee or contractor who has not agreed to our non-disclosure policy. We maintain physical, electronic, and procedural safeguards that comply with state and federal regulations to guard your personal information.

Sales And Returns

All new products carry their own manufacturer’s warranty. Any new unopened product may be refunded or exchanged within 10 days of the original purchase date with the following exceptions and conditions: All returns must be accompanied by a receipt, no returns will be accepted without proof of purchase. Opened items may be returned within ten days subject to a 15% restock fee and must be in new, unused condition with all original undamaged packing materials. Opened items that are missing packaging and/or are not in new conditions are not returnable. Opened iPods and iPads may be returned within ten days subject to a 20% restock fee. Speciality ordered items may be returned within 10 days subject to a 30% restock fee. C.T.O. (Customized To Order) Or  B.T.O. (Built To Order) Macs, Shipping Charges, Batteries, cables, screen protectors, single-use products,AppleCare, Data Recovery, Data Transfer, Data Services, Opened LifeProof Or OtterBox Cases, software, in-ear or over-ear headphones, open box, sale & clearance items are not returnable. Labor & Training costs are not refundable. No refunds or exchanges after 10 days of purchase.

AppleCare and CoreProtection products are nonrefundable through iStore. For AppleCare refunds, please call 800-APL-CARE, for CoreProtection refunds, please call SafeWare at 800-800-1492. Prices are subject to substantial change without notice. All prices are final at time of sale.AppleCare Terms and Conditions – https://www.apple.com/legal/sales-support/applecare/appmacnaen.html 

Minimum $35 fee for returned checks plus bank charges. Unless otherwise stated in a mutually signed contract, invoice shall be paid in full within 15 days of its creation.  If charges are not paid in full by their due date, a finance charge of 1.5% per month (18% annum) will be charged to the customer.

No in-store cash refunds on purchases over $100. iStore will refund any sale over $100 by check mailed to customer within 7 to 10 business days.


iStore is not responsible for customer data under any circumstances. Data backup prior to work is the sole responsibility of the customer. iStore will not be liable for any damage caused by fire, theft, accident, or any other cause, which is beyond its control. Customer agrees to waive any liability, and to hold harmless iStore the event of customer data loss, fire, theft, accident, or any other cause, which is beyond our control.

All repairs come with a 90 day parts and labor warranty for the repaired components only, if the repair is covered by Apple Warranty or AppleCare Warranty, the repair is guaranteed to the life of said warranty.

 Apple Warranty Repair Status is available to view online at – https://checkrepair.apple.com Apple may send you a brief survey inviting you to share your repair experiences with them.

Apple Warranty does not cover time if: Issue caused by non-Apple hardware; result of software; no trouble found; data recovery requested; physical damage; exposure to liquid or accidental damage. AppleCare Terms and Conditions – https://www.apple.com/legal/sales-support/applecare/appmacnaen.html

iPhones and iPads that have had non-Apple authorized parts or repair performed are INELIGIBLE for repair. By signing you agree that no such unauthorized repair, part installation, part modification or opening of device has been performed and that iStore will not be liable for any damage to your iPhone/iPad or Mac if non-Apple Authorized service has been performed. Customer agrees to our fee schedule located at – https://www.istoregreenville.com/service

Customer Wi-Fi


iStore’s “Wi-Fi Service” is a free wireless internet service provided to iStore’s guests while they are visiting at iStore.

iStore is at all times committed to complying with the laws and regulations governing use of the internet, e-mail transmission and text messaging and preserving for all of its guests the ability to use iStore’s network and the internet without interference or harassment from other users.  iStore’s Acceptable Use Policy (“AUP”) is designed to help achieve these goals.

By using the Wi-Fi Service, as defined below, you acknowledge and agree to comply with this AUP and to remain responsible for its usage of iStore’s Wi-Fi Service.  Your access to the Wi-Fi Service is conditioned on legal and appropriate use of the Wi-Fi Service and your compliance with the terms and conditions of the AUP.  Failure to comply with the AUP is grounds for termination of your access to the Wi-Fi Service.

iStore reserves the right to change or modify the terms of the AUP at any time, effective when posted on iStore’s website at https://www.istoregreenville.com.  Your use of the Wi-Fi Service after changes to the AUP are posted shall constitute acceptance of any changed or additional terms.

iStore is a family friendly store and must respect the rights of all its guests.  Accordingly, some internet websites may not be available through the Wi-Fi Service due to filtering software. The filtering software is not perfect and may block some sites which are not inappropriate for guests of all ages.  We apologize in advance for any inconvenience if a website is blocked.

Scope of the AUP

The AUP applies to iStore’s provision of access to the internet through wireless data networks (collectively “Wi-Fi Services”).

Prohibited Activities

General Prohibitions: iStore prohibits use of the Wi-Fi Services in any way that is unlawful, harmful to or interferes with use of iStore’s network or systems, or the network of any other provider, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes Spam/E-mail/Usenet abuse, a security risk or a violation of privacy.

Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, applications, or other services that are accessed via a link from the iStore’s-branded website or from a website that contains iStore’s-branded content is a violation of this AUP.

Unlawful Activities: You acknowledge and agree that you will not use the Wi-Fi Services in connection with any criminal, civil or administrative violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation or administrative rule.  iStore will report any discovered violation of this prohibition to the appropriate law enforcement agency.

Accidental Damage Protection (CoreProtection)

Accidental damage is provided by SafeWare. AppleCare Protection Plan is required in order to attach SafeWare accidental damage coverage. $250 Deductible required at the time of service event (if not covered by AppleCare. One-time battery replacement up to $75 value (Macbook Pro/Air) included. One-time $50 maintenance checkup (iMac, Mac Mini, Mac Pro) included.

CoreProtection is non-refundable. CoreProtection benefits are subject to change without notice.

Return Request

Return Request

Request to return merchandise
  • Invoice Number
  • Accepted file types: pdf, png, jpg.

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