AirPods Repair and Service

AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing.

How do I get service for my AirPods?

Bring them in. No appointment is required. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.

How long will it take?

You should receive your replacement AirPods or Charging Case within a week.

Check the status of your service request

How much does it cost to repair or replace my AirPods?

If you need service for your AirPods or Charging Case, there’s no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.

The prices for damage, battery service, and lost AirPods shown here are for repairs made by iStore. Pricing and terms might vary at other service providers.


Damaged AirPods

If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.

If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.

AirPods ProAppleCare+ fee (each incident)Out-of-warranty fee
AirPods Pro$ 29$ 89 each
Wireless Charging Case for AirPods Pro$ 29$ 89
Ear tips (damaged)$ 0$ 3.95
AirPodsAppleCare+ fee (each incident)Out-of-warranty fee
AirPods$ 29$ 69 each
Charging Case$ 29$ 59
Wireless Charging Case$ 29$ 69

All prices are in U.S. dollars. Out-of-warranty fees are subject to tax.


Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.

If your battery has a manufacturing defect and it’s covered by our warranty, AppleCare+, or consumer law, we’ll service it for no additional cost. If your battery issue isn’t covered, we offer battery service for a fee.

If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.

AirPodsCovered by AppleCare+Battery service fee
AirPods (all)$ 0$ 49 each
Charging Case, Wireless Charging Case (all)$ 0$ 49

All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 49.

Not sure if you have a battery issue? Get help charging your AirPods.



Lost AirPods

Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. AppleCare+ for Headphones does not cover lost or stolen AirPods.

AirPods ProLost fee
AirPods Pro$ 89 each
Wireless Charging Case for AirPods Pro$ 99
AirPodsLost fee
AirPods$ 69 each
Charging Case$ 59
Wireless Charging Case$ 79

All prices are in U.S. dollars. Out-of-warranty and lost fees are subject to tax and a shipping fee of $ 6.95.

Not sure if it’s lost? Locate lost AirPods.




AirPods and AppleCare+

If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee.

Check your coverage status
Learn more about AppleCare+ for Headphones

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101 N. Main St. Ste. I Greenville, SC 29601-4841
Phone: 864-236-8383 Fax: 864-236-8504

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