AirPods Repair and Service
Learn more about AirPods service options, warranty, and pricing.
How do I get service for my AirPods?
Bring them in. No appointment is required. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.
How long will it take?
You should receive your replacement AirPods or Charging Case within a week.
How much does it cost to repair or replace my AirPods?
If you need service for your AirPods or Charging Case, there’s no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.
The prices for damage, battery service, and lost AirPods shown here are for repairs made by iStore. Pricing and terms might vary at other service providers.
If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.
If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.
|AirPods Pro||AppleCare+ fee (each incident)||Out-of-warranty fee|
|AirPods Pro||$ 29||$ 89 each|
|Wireless Charging Case for AirPods Pro||$ 29||$ 89|
|Ear tips (damaged)||$ 0||$ 3.95|
|AirPods||AppleCare+ fee (each incident)||Out-of-warranty fee|
|AirPods||$ 29||$ 69 each|
|Charging Case||$ 29||$ 59|
|Wireless Charging Case||$ 29||$ 69|
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.
If your battery has a manufacturing defect and it’s covered by our warranty, AppleCare+, or consumer law, we’ll service it for no additional cost. If your battery issue isn’t covered, we offer battery service for a fee.
If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.
|AirPods||Covered by AppleCare+||Battery service fee|
|AirPods (all)||$ 0||$ 49 each|
|Charging Case, Wireless Charging Case (all)||$ 0||$ 49|
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 49.
Not sure if you have a battery issue? Get help charging your AirPods.
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. AppleCare+ for Headphones does not cover lost or stolen AirPods.
|AirPods Pro||Lost fee|
|AirPods Pro||$ 89 each|
|Wireless Charging Case for AirPods Pro||$ 99|
|AirPods||$ 69 each|
|Charging Case||$ 59|
|Wireless Charging Case||$ 79|
All prices are in U.S. dollars. Out-of-warranty and lost fees are subject to tax and a shipping fee of $ 6.95.
Not sure if it’s lost? Locate lost AirPods.
AirPods and AppleCare+
If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and if it is incorrect we can update your coverage with your proof-of-purchase information as long as they were purchased from an Apple Authorized Reseller or from Apple. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Your country or region might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us. This is in addition to rights provided by consumer law.
101 N. Main St. Ste. I Greenville, SC 29601-4841
Phone: 864-236-8383 Fax: 864-236-8504