iPad Repair and Service

iPad Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

How do I get my iPad fixed?

Bring it in:  No appointment is required. Stop in any time during normal business hours.

What to expect

Our staff will make an initial assessment of the estimated repair cost at check-in, however, if one of our technicians finds additional damage that would cause you to incur any additional fee we will notify you and will re-quote you before submitting your repair. Before you bring your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won’t have your data on it, and you’ll need to restore that data from your backup.

How long will it take?

Your repair usually will take 1-3 business days. If your iPad was engraved by Apple, it could take up to 10 business days after we receive your iPad.

 

How much does it cost?

If your iPad issue is covered under our warranty or consumer law, you won’t pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:

  • Your iPad is over one year old.
  • Your iPad screen gets broken accidentally.
  • Your iPad has other accidental damage or issues caused by unauthorized modifications.

If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+ coverage. AppleCare+ includes up to two incidents of accidental damage coverage every 24 months. You might be able to use one of those incidents for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.

 

iPad service pricing

These prices apply to repair (including screen repair) or replacement made by Apple. Pricing and terms might vary at other service providers.

iPad Pro AppleCare+ service fee Out-of-warranty service fee
iPad Pro 12.9-inch (4th generation) $ 49 $ 699
iPad Pro 12.9-inch (3rd generation) $ 49 $ 699
iPad Pro 12.9-inch (2nd generation) $ 49 $ 649
iPad Pro 12.9-inch $ 49 $ 649
iPad Pro 11-inch (2nd generation) $ 49 $ 549
iPad Pro 11-inch $ 49 $ 549
iPad Pro (10.5-inch) $ 49 $ 499
iPad Pro 9.7-inch $ 49 $ 429
iPad mini AppleCare+ service fee Out-of-warranty service fee
iPad mini 5 $ 49 $ 329
iPad mini 4 $ 49 $ 329
iPad mini 3 $ 49 $ 329
iPad mini 2 $ 49 $ 229
iPad mini $ 49 $ 229
iPad Air AppleCare+ service fee Out-of-warranty service fee
iPad Air 3 $ 49 $ 399
iPad Air 2 $ 49 $ 319
iPad Air $ 49 $ 269
iPad AppleCare+ service fee Out-of-warranty service fee
iPad 7th generation $ 49 $ 269
iPad 6th generation $ 49 $ 269
iPad 5th generation $ 49 $ 269
iPad 4th generation $ 49 $ 319
iPad 3rd generation $ 49 $ 319
iPad 2 $ 49 $ 269

All prices are in U.S. dollars and are subject to tax. Shipping is not included if we need to ship your iPad to you. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.

 

Identify your iPad model

 

iPad battery and power – United States

Battery service costs

If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There’s no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.

If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery holds less than 80 percent of its original capacity.

Battery service In-warranty or with AppleCare+ Out-of-warranty
All eligible iPad models $ 0 $ 99

All prices are in U.S. dollars and are subject to tax. 

How long will it take?

Your repair usually will take 1-3 business days. If your iPad was engraved by Apple, it could take up to 10 business days after we receive your iPad.

 

Apple accessories

Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if the battery is defective and covered by the warranty, AppleCare+, or consumer law. Our warranty doesn’t cover wear from normal use.

Accessory Battery service
Apple Pencil (all models) $ 29

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use one of the two incidents of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.

Accessory Out-of-warranty service fee AppleCare+ incident fee
Apple Pencil $ 79 $ 29
Apple Pencil (2nd generation) $ 109 $ 29
Accessory AppleCare+ incident fee
Smart Keyboard (all models) $ 29

All prices are in US dollars and are subject to tax.

 

Non-Hardware Service

Software Issues Backup, Restore, Reset, or Setup
iPad (all models) $ 29*

*Non-Hardware service ( Backup, Restore, Reset, or Setup) are not covered by AppleCare at our location we charge a very nominal fee of $29.00 for these services. We are independently owned and operated small business, and as such; cannot provide free software support as we do not receive labor compensation from Apple no matter what warranty status you may fall under.

If under 90 days from your purchase date without AppleCare+ or within two years from purchase date with  AppleCare+ and wish to receive free support for software issues, backups, iPadOS re-installs, updates, or restores, you can reach AppleCare support at 1-800-275-2273

 

 

Contact Us

  • This field is for validation purposes and should be left unchanged.

Business Hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday Closed

101 N. Main St. Ste. I Greenville, SC 29601-4841
Phone: 864-236-8383 Fax: 864-236-8504

Map & Directions

Click to open a larger map

Subscribe to our mailing list